Frequently Asked Questions

Everything you need to know about your Medik8 skincare journey.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery progress in real-time.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our customer support team to initiate a return request.

Are Medik8 products cruelty-free?

Yes, Medik8 is a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.

Which Vitamin A product should I start with?

For beginners, we recommend starting with Crystal Retinal 1 or Intelligent Retinol 3TR. We suggest a 'ladder' approach, gradually increasing strength as your skin builds tolerance.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timeframes vary depending on the destination and will be calculated at checkout.

Are your products suitable for sensitive skin?

Many of our products are formulated with sensitive skin in mind. However, we always recommend checking the specific product details and performing a patch test before full application.